Welcome to Art & Frames

We value your business and we know privacy is important to you. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it and what we do with it. By using this website you are accepting the practices described in this Privacy Policy..

What information do we save ?

Here is the list of your details, we save with us

  • Your name
  • Billing and Shipping Address
  • Phone Number
  • Email Address
  • Order Items and Details
  • Tracking Code and Name of Courier partner
  • IP Address from where order is placed

Above information is for delivery purpose and post-order support only. We save IP address to prevent continous  fraudalent access to our system, and to prevent fake orders only. If you opt to receive our newsletter we might send occasional offers and updates to your email. We do not share this information with any third party, for any purpose whatsoever.

We do NOT save your Credit Card number, Expiry Date, CVV Number and any other details associated with your credit card.

IP Address and Cookies

We also collect “non-personal” information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. “Non-personal” information cannot be easily used to personally identify you. We may use your non-personal information to help diagnose problems with our server and to administer our website. Your non-personal information may also be used to gather broad demographic information and to recognize customer traffic patterns and website usage. This information aids us in merchandising and in developing the design and layout of the website. We might use 3rd party tools for this purpose.

In addition, like almost all e-commerce web sites, we use “cookies.” Cookies are bits of information that are stored on your computer by your web browser. Although our cookies don’t store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalized user experience. Whether you want your web browser to accept cookies or not is up to you. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of features and services, we recommend that you leave them turned on. For instance, if you block our cookies, you will not be able to add items to your Cart, proceed to checkout, or use any services that require you to sign in. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies.

How we protect your information ?

We use secure SSL (Secure Sockets Layer) technology to encrypt and send the information you enter to our database. We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions. Please note all payment transactions are handled by reputed Third-Party payment processors, and we do not save any information whatsoever related to your credit/debit/netbanking/cash cards/mobile banking accounts. Such transmission is also encrypted by payment processors with their own SSL certificates.

Children's Privacy

Our services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18.

Updating your personal information

If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting us at sales@artandframe.in.

Changes to our privacy policy

If we change our Privacy Policy, we will post a new version on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it. If you have any questions regarding our privacy policy please contact us on +91 9829013441 or email us on compliance@artandframe.in.

Copyrights

All artwork (except ones in Replica Category) are exclusive designs of Artandframe.in, and Artandframe.in reserves all rights on the same. Any attempt by an individual or an organisation to copy, or reproduce the paintings, in direct or indirect form – will be subject to severe legal action. We take outmost care to ensure all the paintings (except ones in Replica category) made by our artists are original artwork, designed by them. If you still believe any design on Artandframe.in has been inspired by or copied from existing artist work, please let us know at compliance@artandframe.in and we shall take appropriate action necessary to ensure no rights are violated.

Cancellation Policy

You may cancel your order if the same has not been shipped from our premises. To check if the order has been shipped or not, you can check if you have received any email from us with title ‘Your order has been updated”, and inside that the status is marked as “Shipped”.If you haven’t received such email, then you may cancel the order. You can also call on +91 9829013441 to confirm the same.

1. If you had placed a COD order, then of course no money will be refunded
2. In case of Prepaid order, amount will be refunded back in full – to same Card/Net Banking account used while shopping.
3. In case of Prepaid order opted with customized framing, if painting has already been submitted for framing – 100% of the framing charges will be deducted . If painting has yet not been submitted for framing, full amount will be refunded back. You would need to call +91 9829013441 for exact status in this case.

Return Policy

You may return your order ,you can also call on +91 9829013441 to confirm the same.

A typical, traditional oil or acrylic painting is composed of a number of different materials. It may have a canvas support that is secured to a wooden stretcher frame (or strainer) or to a paperboard, or it might have a wood or fiberboard panel support. The support material normally has one or more “preparation” layers applied to its surface before the various paint layers are applied. Often, varnish is applied to the finished paint surface.

The painting may be framed or the artist may intentionally have left it unframed. Each material in a painting will have its own physical reaction to handling and environmental conditions. Each material will also contribute, to a greater or lesser degree depending on the circumstances, to the overall condition of the painting. This general overview does not attempt to discuss all materials, environmental conditions or damages to paintings, nor all actions that could prevent damage. Paintings on other support materials not covered in this article (for example, various boards, metal, ivory, etc.) may require other considerations and solutions than are offered here. Artworks on paper supports, created using materials such as watercolors, pastels, charcoal or ink, are covered in “How to Care for Works of Art on Paper”. Types of Damage A typical, traditional oil or acrylic painting is composed of a number of different materials. It may have a canvas support that is secured to a wooden stretcher frame (or strainer) or to a paperboard, or it might have a wood or fiberboard panel support. The support material normally has one or more “preparation” layers applied to its surface before the various paint layers are applied. Often, varnish is applied to the finished paint surface.

The painting may be framed or the artist may intentionally have left it unframed. Each material in a painting will have its own physical reaction to handling and environmental conditions. Each material will also contribute, to a greater or lesser degree depending on the circumstances, to the overall condition of the painting. This general overview does not attempt to discuss all materials, environmental conditions or damages to paintings, nor all actions that could prevent damage. Paintings on other support materials not covered in this article (for example, various boards, metal, ivory, etc.) may require other considerations and solutions than are offered here. Artworks on paper supports, created using materials such as watercolors, pastels, charcoal or ink, are covered in “How to Care for Works of Art on Paper”.

Preventing Damage There are a few things you can do to avoid or reduce some types of damage in a painting. Handling and Moving Handling is a major cause of damage to artworks. Before handling a painting, give it at least a cursory examination to see if it can be moved safely, without damage. Each handling increases the chance of accident, and moving a painting to a new location can have detrimental effects due to a change in environment. Paintings are especially susceptible to cracking when they are in a dry environment (for example, in a dry attic or in a heated household in a northern winter) or when exposed to cool-to-cold air. Do not transport a painting in an unheated vehicle in cold weather. It is best to transport a painting when the temperature and relative humidity are likely to be more moderate, which, in a northern climate, is usually in spring or autumn. When it becomes necessary to handle or move a painting, avoid touching the paint surface or the back of the canvas. Do not apply any kind of pressure (even finger pressure) to the back of a canvas — cracks in the paint will likely develop after a time. Regardless of when or by whom a painting is transported, the painting’s wrapping or package should be: moisture and water resistant; wrapped and sealed in such a way to guard against changes in relative humidity; puncture and dent resistant, both front and back; cushioned against possible shock from bumps or drops during handling and transport; and insulated against cold or extreme heat and against quick changes in temperature. Backing Board Once you have acquired a painting on canvas, a good first protection measure is to attach a rigid backing, such as a corrugated/fluted plastic sheet, to it. Do this by screwing the backing material onto the back of the stretcher. This may be one of the most beneficial things you can do for your painting. This backing will serve several purposes. It will help reduce the effect of rapid changes in relative humidity around the painting, while providing some physical protection from pressure or direct contact against the canvas back, and will reduce vibration caused by handling or moving.

The procedure of attaching this backing can be damaging to the paint surface if not done correctly. Please contact CCI for directions and advice. CCI Notes 10/10 gives detailed information and instructions on backings.. Framing A frame is not only an aesthetic part of a painting, it also helps protect the more vulnerable parts of a painting from direct handling. It also provides some rigidity that helps reduce damage if the painting is accidentally dropped. An original frame may have value in its own right. Frames should not be discarded or altered without careful consideration. Your painting will probably already be framed. If not, and if it is meant to be framed, obtain a suitable frame that will hold the painting securely, but not too tightly. The painting will need a bit of space to expand and contract slightly due to changes in the environment around it. Do not use nails to secure the painting to the frame. Instead, use metal mending plates that span the gap between painting and frame. Screw the plates into the frame only, not into the stretcher or strainer. If glazing (glass or acrylic) is used in a frame, it should not touch the paint surface. The frame can be fitted with a spacer to hold the glazing away from the image. The rabbet edge of the frame, the surface on which the painting edges rest, should be padded to prevent abrasion to the paint. See CCI Notes 10/8 for detailed information and instructions on framing. If a painting is not meant to be framed, the painting is more vulnerable to damage. Take extra care in handling and make sure hands are clean in order to prevent fingerprints and natural oils from being deposited on a painting’s edges.

Display and Storage When considering a location to display artwork, determine if the object will be in harm’s way. Is it a location where the painting might be prone to physical damage? Is it a busy hallway? Do people touch this wall or lean against it? Is the location in an area affected by splatters from beverages or foodstuffs, or by misting and watering nearby plants? Try to display your paintings in a place where the relative humidity and temperature levels are fairly constant, not very high (above 60%) or low (below 40%), and where the levels do not change quickly. Rapid environmental changes will occur in locations near an open door or window, or in locations directly affected by the airflow from heating and cooling ducts or radiators. The space above a fireplace is normally a display place of honour, but it is not the best choice. The environment at the chimney can fluctuate. It can become hot, very dry from the heat and somewhat sooty as a result of using the fireplace. Mount paintings only against outside walls that have a good vapour-barrier and insulation. Secure paintings to walls using picture hanging hooks of the appropriate size for the weight of the painting. Hooks are more reliable and do less damage to walls than nails. Using two hooks per painting makes it easier to hang the painting straight and keep it level. Avoid storing paintings in a damp basement or a dry attic. A better choice is to keep each painting protectively wrapped (and securely sandwiched between two pieces of rigid sheet material, for example, cardboard or corrugated plastic, to protect them from touching nearby objects) and stored vertically in a closet in a more central area of the house. Daylight is very high in radiation that is damaging to paintings. Totally avoid this exposure if possible. Watch that there is never any direct sunlight on paintings at any point during the day. Indirect or reflected daylight is better than direct; the further away from the painting, the better. Even “normal” natural or artificial light levels for prolonged periods will cause fading. Directing lights at the painting can cause damaging hot or warm spots on the paint surface. As a general rule, display your more valued artworks in areas that receive less direct or prolonged light. Fading or colour change can go unnoticed for a while, but over time it may become quite noticeable. Light damage cannot be reversed.

The paint surface will, over time, accumulate dust and pollutants, airborne grime from cooking oils, particles from smoking and insect “specks”. If displayed in a dining room, a painting may receive accidental splatter. In this case, it may be best to protect a painting by giving it a better location or by using a glass or acrylic sheet in the frame to shield the paint. CCI Notes 10/3 and 10/4 give detailed information on storage and display and on environmental guidelines. Cleaning Some simple cleaning tips that can be followed at home Like other objects, artworks will collect dust and dirt over time. Dust can be removed using a very soft brush. Avoid feather and sheep skin dusters as their fibers attach to the surface. Check for flaking paint before dusting, and do not attempt to dust if the surface appears damaged ot unstable. It is also important to clean the verso of the artwork in a similar manner; however the artwork should be removed from display and laid flat on a clean surface to do this. Do not attempt any repair yourself. This is a process that should only be carried out by fully qualified, professional conservators.

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